Frequently Asked Questions

  • Do you Offer Satellite only tracking such as Spot?
    • No, not currently. This is because in our experience tracking using 2G/4G networks offers good coverage in the UK. Trackers may suspend in the web interface for a short time if out of signal, but will catch up as soon as the tracker regains signal.
    • Satellite only tracking is expensive and offers little additional benefit from standard terrestrial mobile tracking.
    • If you are using one of our trackers and it goes out of signal, the route which has been followed will be replayed into the server as soon as the tracker regains signal, so the track log will be complete.
    • You lose many of the great features of real time tracking with Spot devices.
  • Can I use my own tracker on your platform?
    • Yes, certainly. If you want to bring your own tracker, we can assist you to add this to the portal.
    • There are many GPS tracker devices, and we support a very large number of these. The chances are we offer at least some degree of support for your device.
  • Do you provide rental trackers?
    • No, we do not believe this offers good value for money for the groups we support on our platform. A basic cheap GPS enabled tracker is only £59.99 from our store.
    • Rental devices will typically cost in the region of £20 per device for one weekend plus shipping. Rent for three weekends and you have more than covered the cost of purchasing the device outright.
  • Do you support AirTags/Android Tags/BLE fobs etc.?
    • No, these devices do not provide an actual live location, but rely on the use of nearby mobile phones.
    • In rural areas commonly used for expeditions, these trackers will fail to give an accurate location because of lack of available smart phones actively searching for them.
  • Can I buy a multi-network SIM for my own use without a tracker?
    • Certainly – please see the product pages in our shop for details.
  • Do you offer any discounts?
    • If you are in the Chelmsford Scout District, please contact us for discount access to our tracking platform.